Terms & Conditions

J & C R Wood Limited is a registered company in England & Wales (Reg No. 07573833)

Our registered office is also our trading address : 66 Clough Road, Hull, ENGLAND, HU5 1SR 

We are registered for VAT No. GB 167 9166 23

Product Information

The displaying of a product on the Site of does not constitute a guarantee of its availability. Products, prices and technical requirements are subject to change at any time without notice.

Privacy Policy

To purchase products from us will require you to Register for a Login Account. At this stage you will be given access to our full Privacy Policy. However, please note that we do not store or share financial information with third parties.

Prices

All prices quoted on our webstore & catalogue are in pounds (£) sterling. For supply to countries within the UK and EU items our store shows prices excluding VAT and prices including VAT at the UK rate of 20% (except for certain items e.g books which are zero rated). Goods delivered to addresses outside the EU will not have VAT added and will include customs clearance charges where stated. However, buyers outside the EU should note that import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what your additional costs will be prior to buying. The following link may give you an indication of the possible duty and tax charges you may incur depending on where you are based. http://www.dutycalculator.com/new-import-duty-and-tax-calculation

All prices displayed exclude any delivery charges, but these will be clearly set out when you place your order during the checkout process and will be added to the total order value once you have selected a delivery service from the options available. Prices and delivery charges displayed are valid and effective only in the United Kingdom.

Prices may change at any time prior to acceptance of your order.

In the unlikely event that the price of an item has been incorrectly advertised on the site, we will endeavour to contact you to ask whether you wish to proceed with your order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel your order and any sum debited by us from your paypal account or credit/debit card will be refunded in full to the same card where possible or by cheque or bank transfer if not. We will not be obliged to supply products at the incorrect price.

Payments

In the event of orders placed by phone/mail/fax/visit to our premises payments can be accepted in the following ways:

Credit/Debit Cards (UK customers only) – we can accept payment by Visa/Mastercard/Visa Delta/ Electron/UK Maestro. We require your full card details, and the name and address and telephone number of the card holder along with the expiry date and security code (last 3 digits on the strip on the reverse side of the card). In the case of UK Maestro we also require the Card issue no. details. In the case of Switch/Maestro (not UK) we can only accept payment by these cards at our premises and this will require your PIN number to be entered at the point of sale.

Cheques & Postal Orders (UK Customers only) – if orders sent in the post, we can accept this form of payment and cheques should be made payable to ‘J & C R Wood Limited’

Cash (UK Customers only) – we do not recommend the payment by cash through the post as we cannot accept responsibility for any losses in transit.

Bank Transfer (Non UK Customers) – Payment of Pro-forma invoices or quotations are to be sent by Bank Transfer in £ GB Pounds. Bank details will be supplied with the appropriate Pro-forma invoice/Quotation

ORDERS THROUGH OUR WEB-SITE ON-LINE STORE - All orders placed through our web-site's on-line store will be paid through the Paypal payment method. Please note that this does not require you to set up any sort of Paypal account if you do not wish to. Instead, Paypal can accept a wide range of Credit/Debit Cards directly through its Paypal Guest facility and they authorise the payment transaction and your card details are kept by them and are not transferred to us in anyway. For those who have a Paypal account, you can of course pay for goods from your account if you prefer. 

Metalcraft Gift Vouchers (UK Customers Only)– these can be used as payment towards mail/phone/faxed orders but the original voucher must be surrendered by post and will be checked for validity. We reserve the right to not accept these if the voucher is not valid or completed properly. Gift vouchers cannot be redeemed on web-site orders, nor can they be exchanged for cash.

Making a Purchase & Delivery

Orders by web-site – visit www.metal-craft.co.uk

Orders by phone – call 01482 345067 (Hours: 8.30a.m to 5.00pm weekdays)

Orders by post – J & C R Wood Limited, 66 Clough Road, Hull, HU5 1BR

Orders by fax – send completed order form with payment details to 01482 441141

The right to refuse or restrict any order is reserved.

Making a purchase via our web-site is straightforward. Just browse our Catalogue, and click on any items that you wish to buy available on our webstore and put them into the shopping cart. After you have finished your selection, following the instructions and you will be asked for a few details that we need to be able to satisfy the order. All orders are subject to availability of stock. Sometimes we may have to cancel your orders if we are out of stock of items which are discontinued. Our acceptance of an order takes place on authorisation of your payment through PAYPAL, at which point the contract will be made and your account will be charged.

In the case of all orders, a VAT Invoice will be sent with the goods or sent separately to the goods through the post or by email to the address you stipulate when ordering.

On placing your order, you will receive an e-mail to the address you stipulate, confirming your order and allowing you to print out a copy of these terms and conditions.

Our published carriage charges apply only to addresses in the United Kingdom and Europe. We can supply to selected countries outside of the UK & Europe but we ask you to either us the appropriate form on our webstore or contact us directly and identify where you are based together with a list of the items from our site you are interested in purchasing and the quantities of each item. If we are able to supply you we will send back a quotation including delivery and payment terms or we will direct you to the appropriate distributor and ask them to service your request wherever possible.

In the case of orders made by post/phone or fax, we do not charge for any item until it is ready to ship. Back ordered items are not charged for until they are shipped (and no postage will be charged for any back ordered items).  

Where stock availability allows, our aim is to dispatch all orders received before 1.00p.m on the same day, and then deliver your order within 3 working days (UK) from dispatch or 10 days (non UK addresses). In extreme cases you may have to allow up to 28 days for delivery. Thankfully, such cases are rare and we will take every sensible measure to advise you long delays and give you the option to cancel your order. Please note that our carriers do not normally deliver at weekends or on public holidays.

Occasionally, due to the size and nature of the items ordered, we may have to send you order as more than one parcel and very occasionally we may elect to send these parcels by more than one different courier.

(UK only) If you request your order to be delivered on a quicker (next working day) service*, we will dispatch your order accordingly if we can and provided it is received here before 2.00p.m and your payment is authorised quickly and the goods are available in stock. If we cannot, you will not be charged the premium and we will take every sensible measure to advise you accordingly. Note, orders received on after 2 p.m on a Friday or the day before a holiday will be despatched on the following working day on a Next Day service.

We know you expect a fast delivery and we are constantly working to improve our targets.

*This only applies to addresses on the UK Mainland (Delivery to Isle of Wight, Isle of Man, Channel Isles, N.Ireland, Scottish Highlands & Isles may take an extra 1 or 2 days).

Cancellation of Orders

On receipt of the goods*, you have a cooling off period of 21 days in which to cancel the contract (order).

An order once cancelled will be refunded in full, as soon as the customer has returned all of the goods in an unused and satisfactory condition. The company reserves the right to charge for any goods that are returned in a damaged state. Furthermore, J & C R Wood Limited will not be held liable for the loss of any returned parcels, so we recommend that you obtain proof of posting and take out adequate parcel insurance to cover against consequential loss by the post office or your chosen courier.

*Goods refers to any Metalcraft products except for any tools or parts thereof which have been specially modified to meet a customers specific requirements.

Guarantee

All of our products, with the exception of punch pins and blades, are guaranteed for one year from the date of invoice (dispatch date). In the unlikely event of a fault occurring in fair and normal use (as per the relevant published specifications), we will repair the item concerned. If we are unable to repair it we will replace it or failing that, refund the money paid for it in full.

Due to a policy of constant development, J & C R Wood Limited reserves the right to alter designs, specifications and prices without prior notice.

Technical Queries

Should you have any technical queries regarding any aspect of the Metalcraft range, our team of experienced and qualified support staff is on hand to help you. Simply contact us as per the About Us section above.

This is not intended to be a full statement of all your rights under Distance Selling Regulations.

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