J & C R Wood Limited are totally committed to protecting the privacy and security of our customers and prospective customers. Looking after your personal data you share with us is hugely important to us. We want you to be confident that for a company of our size we do everything we sensibly can to keep your data safe and secure. We also want you to understand how we use your data to help us to improve the shopping experience on our site or shopping with us generally.
Metalcraft is a brand that belongs to J & C R Wood Limited and as such we are the data controller for any personal data that we obtain from you.
If you have any concerns about how we protect your privacy, please drop us a line at [email protected]
We recognise the importance of protecting the privacy of personal information and regularly review and update strict policies and security measures to protect your information collected in accordance with:
J & C R Wood Limited may change this policy from time to time by updating this page. We will endeavour to notify you of any major changes to our policies but recommend you also check this page from time to time to ensure that you are happy with any changes.
We may collect personal information from users in a variety of ways including, but not limited to:
The personal information we may collect, store and process are
We use this data in the following ways depending on how you contact us:
For visitors to our site, who complete our Request a Catalogue or Rest of the World forms on our site:
For prospective customers who contact us directly to request a catalogue or further information by phone, post, fax, email, or at an exhibition or event or visit to or from us:
For visitors to our site, who complete the Register form (for a Login Account):
For customers, who have registered for a Login account and then purchase from our webstore or indeed those just ordering directly from us by phone, post, fax, email, or at an exhibition or event or visit to or from us:
However, if purchasing directly by phone, post, fax, email, or at an exhibition or event or visit to or from us – your credit or debit card number and expiry date (and 3 digit CCV security code) are deleted immediately your order has been shipped and order processing completed. The bank details of those customers who pay by cheque are held securely and can no longer be seen once your cheque is paid into our bank.
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or any other personal data we hold on you. We want to earn and maintain your trust, and we believe this is essential in order do that.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
Payment service providers (primarily Paypal, Barclays Merchant Services, Barclays PLC)
Delivery companies (primarily Parcelforce, Royal Mail, TNT, Eurovision Logistics, D& P Haulage, Fastnet Forwarding)
Website Design & Hosting Company (Arrival Design) who manage our website design and hosting and email marketing
Conventional Direct Marketing agencies (Zero5, JEM Marketing) who co-ordinate bulk postal mailings on our behalf
For those customers who request a credit account – we may share your contact details with our Credit Reference Agency (Graydon) in order to obtain a credit report on your credit worthiness.
We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.
We are advised by those parties that the personal data of any of our UK, EU or EEA prospects or customers is not transferred outside of the EU or EEA unless it is done so in a manner in strict accord with the provisions within the EU General Data Protection Regulation (Regulation EU 2016/679) governing such transfers.
If you have said we can, we’ll send you marketing messages by email, post or by phone, to keep you aware of what we’re up to and to help you see and find our products.
How to stop marketing messages from Metalcraft
You can stop receiving marketing messages from us at any time
You can do this:
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.
Please note that it might take a few days for all our systems to be updated, so there is an outside chance that you might still receive a marketing message from us while we process your request.
Note - This will not stop other essential messages that we need to send you regarding the status of any orders you have placed with us.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the legal requirements.
Prospective Customers (without a Login account on our website)
For those who have expressed a general interest in our products but not purchased from us or set up a Login account on our website, we retain your personal data for as long as we adjudge necessary to fulfil the purposes we collected it for including marketing analysis and direct marketing.
With over 60 years’ experience in dealing with our customers, Metalcraft is a considered purchase to quite a significant number of our customers and it sometimes seen as an activity or hobby to take up in years to come so for that reason we retain your data for as long as you have opted in to receiving direct marketing.
For those that have opted out of receiving direct marketing, we retain your personal data for no longer than 24 months and remove them from our database through a process of anonymisation.
Prospective Customers (with a Login account on our website)
For those who have expressed a distinct potential interest in our products by taking the time to set up a Login Account on our website, we choose to retain that account indefinitely should you choose to purchase at a later or much later date.
That said we will still respect your wishes, as per your account Privacy setting as to whether we send you direct marketing or not.
We will hold on to your information for as long as you have your account with us and in order to fulfil the contract of sale to supply you with goods or services. We only use this for direct marketing if you have opted in as described above.
We retain the personal details collected for legitimate business interests in order to service any transactional or technical queries over your order, prevent fraud and abuse, enforce our terms and conditions, deal with any claims under warranty and provide exemplary customer service in providing technical advice in the event of a need for spare parts for any of our products. We also retain these details in the unlikely event of having to respond and substantiate or contest any public liability claims for damage or injury stemming from customers who may have purchased products not manufactured or supplied by us.
We know how important it is to protect and manage your personal data. This section sets out some of the measures we have in place. For a company of our size (SME) we always employ state of the art IT security measures appropriate to our company size and the level of data being processed.
We use computer safeguards such as firewalls and data encryption, and we enforce physical access controls to our buildings and files to keep this data safe. We only authorise access to employees who need it to carry out their job responsibilities.
We protect the security of your information on our website while it is being transmitted by encrypting it using Secure Sockets Layer (SSL). Furthermore, we employ monitoring software on our site to try to detect hacking attempts
We enforce physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal data. We may occasionally ask for proof of identity before we share your personal data with you.
However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that in this day and age when even the Information Commissioners Office (ICO) website has been compromised, we cannot guarantee the security of any personal data that you transfer over the internet to us.
You have a lot of rights relating to your personal information:
If you want to exercise your rights, have a complaint, or just have questions, please contact us. We try to respond to all legitimate requests within one month, although it may take longer if your request is complex. In this case, we will notify you and keep you updated.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We shall not be held responsible or liable for any loss or damages caused or alleged to have been caused by use of or in reliance on any content, goods or services available on such linked sites.
By using our website, or requesting information from us or purchasing goods from us, you signify acceptance of this policy and our Terms & Conditions. If you do not agree to this policy, please do not use our site, request information from us or purchase goods from us. Your continued contact with us following any changes to this policy will be deemed to be your acceptance of those changes.
We always want to hear from our customers (especially if you feel we’ve let you down or could do better).
please contact our Customer Service or Sales team by:
Email to [email protected]
Phone: +44 (0)1482 345067 and go to our Sales Team option
Fax: +44 (0)1482 441141
Or by writing to us at:
J & C R Wood Limited
66 Clough Road